Man sues Apple for $ 1,383 for refusing to repair iPhone 12 under warranty
In short: We are used to hearing that Apple is being sued for millions or even billions of dollars, but the number requested in this case is much smaller. A San Francisco man filed a lawsuit against Cupertino for $ 1,383.13, the total cost of an iPhone 12 that Apple refused to repair while still under warranty.
Insider reports that Theodore A. Kim’s lawsuit, filed in small claims court, is the result of Apple employees refusing to repair his iPhone 12, which it says is under warranty until October 2022.
According to Kim, he bought the iPhone 12 from an authorized Apple seller in Vietnam in October 2020. Upon returning to the United States during the pandemic, the phone struggled to read American SIM cards. He called Apple and was told to bring the handset to one of its local outlets.
Kim said that not only did Apple refuse to repair the handset, the company also returned it to them with a broken SIM tray.
“And so I took it to the store and they sent it to the repair depot – then they come back and said, ‘Yeah, we’re not going to fix this because it’s been tampered with. “And I said, ‘Trafficked in what way?'”
A few weeks after her iPhone 12 was returned to her, Kim filed a complaint with the Better Business Bureau (BBB). Apple responded by saying that if the device had damaged while in its possession, the company would have repaired it.
Apple says it now considers the matter closed. Kim, desperate to get his phone to work, offered to pay for the repairs out of his own pocket, but Apple also declined that option.
Kim even tried sending Tim Cook an email in late June, asking the CEO of Apple for help with the issue. Unsurprisingly, Kim is still waiting for a response, so he turned to small claims court to try and recoup the phone’s $ 1,383.13 cost.
âI found a blog post about someone in Seattle successfully suing Apple in small claims court,â Kim said. This 2012 case involved a blogger taking Apple to CSC after the graphics card in his 2008 MacBook Pro stopped working.
“So I said, ‘Well, okay, why don’t I try the same avenue,'” he said. âI kind of joked, ‘Well, it’s like a David and Goliath situation.’ We’ll see what happens.”
Apple, as we all know, has long been an opponent of the right to fix the move, unlike its rival Microsoft. We recently heard that replacing the iPhone 13’s screen will prevent Face ID from working unless Apple makes the repairs.