According to a study commissioned by Good Finance Bank, Finns are dissatisfied with their banks. A study published in February shows that as many as 79 percent of Finns feel that banks are pursuing their own interests, and 86 percent think that banks mainly finance their services. Otherwise, the results of the investigation were not flattering to the banks, as they were accused of, among other things. greed, unreliability and dictation policy.
V-warranty for new customers
In response to the poor research results, Good Finance Bank has launched a so-called v-guarantee for new customers. In practice, a v-guarantee means that the customer has a 90-day trial period for a new bank relationship, and if the customer is dissatisfied with the bank’s services, the bank will assist with the transfer of business to another bank. All service charges, margins, and other costs paid during the trial period will also be refunded to the customer.
Does not show any interest
“Many Finns are trapped in a bad bank relationship. The current partner does not show any interest, but they are not switching. Change is perceived as too cumbersome, or even better is not known. We wanted to solve this problem, ”explains Sean Brown, Business Director of Good Finance Bank, in a press release issued by the bank.
Initially, the v guarantee is available to new customers until the end of May, but it is possible to make the policy permanent if there is demand, outlined by Good Finance Bank.
What is Good Finance Bank?
Good Finance Bank is a bank with six branches in the Helsinki metropolitan area, focusing on serving families and small businesses. The bank currently employs over 80 people. Grönlund describes the bank as an agile and urban village bank with the ability to try out approaches that the big banks cannot. “We are constantly looking for new ways to revolutionize the stale concept of dealing with a bank. It’s time to go with the customer, not the bank, ”Grönlund says.